Terms of service
Terms of Service – Puff Off
By accessing or using this website, or by purchasing products from Puff Off, you agree to be bound by the following terms and conditions.
1. Product Use & Disclaimer
Puff Off products are designed to support habit change by providing a non-nicotine, flavoured alternative to traditional vaping behaviours.
Individual experiences may vary.
By using our products, you acknowledge that:
- Use is at your own discretion and risk
- You are responsible for reviewing product ingredients before use
- You will discontinue use if you experience any discomfort or adverse effects
Puff Off products are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition.
If you have a medical condition, are pregnant, nursing, or taking medication, consult a qualified healthcare professional before use.
Puff Off does not provide medical advice and accepts no liability for misuse of its products.
2. General Use of Website
By using this website, you agree to:
- Provide accurate and complete information when placing orders
- Use the website only for lawful purposes
- Not attempt to interfere with or disrupt the website or its systems
We reserve the right to refuse service or cancel orders at our discretion.
3. Orders & Payments
All orders are subject to acceptance and availability.
We reserve the right to:
- Cancel or limit quantities of any order
- Refuse orders that appear to be fraudulent or unauthorised
Prices are subject to change without notice.
Payments are processed securely through third-party providers (such as Shopify Payments or PayPal).
4. Shipping & Delivery
Delivery timeframes provided at checkout are estimates only and are not guaranteed.
Once an order has been dispatched, responsibility for delivery transfers to the shipping carrier.
Puff Off is not responsible for delays, loss, or delivery issues caused by carriers.
Customers are responsible for providing accurate shipping details at checkout.
5. Returns & Refunds
Returns and refunds are handled in accordance with our Refund Policy.
Please review this policy before making a purchase.
6. Intellectual Property
All content on this website — including branding, text, graphics, images, and logos — is the property of Puff Off and may not be used, reproduced, or distributed without permission.
7. Privacy
Your use of this website is also governed by our Privacy Policy, which outlines how your personal information is collected, used, and protected.
8. Limitation of Liability
To the maximum extent permitted by law, Puff Off is not liable for any direct, indirect, incidental, or consequential damages resulting from:
- Use or misuse of our products
- Use of this website
- Delays, interruptions, or technical issues
Nothing in these terms excludes any rights you may have under the Australian Consumer Law.
9. Changes to Terms
We may update or modify these Terms of Service at any time.
Changes take effect immediately upon posting on this page.
Continued use of the website constitutes acceptance of any updates.
10. Contact
For any questions regarding these Terms, please contact: