Refund policy
Refund Policy – Puff Off
Returns
We accept returns on products that are unused, unopened, and in their original sealed packaging.
Due to hygiene and safety reasons, we do not accept returns or offer refunds on any products that have been opened, used, or tampered with.
If your order includes sealed devices or components, all original seals must remain intact.
Bundles
Products sold as part of a bundle must be returned in full.
If any item within a bundle has been opened, the entire bundle is no longer eligible for return.
Return Window
Returns must be requested and shipped back within 30 days of the original shipping date.
Fees
- Original shipping costs are non-refundable
- A return processing fee may apply
- Return shipping costs may be deducted from your refund where applicable
How to Start a Return
To initiate a return, please contact:
Include:
- Your order number
- Reason for return
- Clear photos showing the product is unopened and sealed
If your parcel is still unopened, a photo of the sealed package is sufficient.
Damaged or Faulty Items
If your order arrives damaged or defective, contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the damage
All items and packaging must be retained while your claim is being reviewed.
Refunds
Approved refunds will be issued to the original payment method.
If the original payment method is unavailable, a store credit may be issued instead.
Third-Party Purchases
If you purchased Puff Off products through a retail store or third-party platform, please contact the original seller and follow their return policy.
Australian Consumer Law
Post the device and cores back to us at your cost. When they arrive, we refund the product price only. The shipping paid to send the kit to you is not refunded, and we do not pay the postage to send it back.
This policy operates in addition to your rights under the Australian Consumer Law, which cannot be excluded.